FAQ

Frequently Asked Questions

Shipping & Delivery

Where do you ship from?
All orders ship from our warehouses in the United States.

How long does shipping take?
Most orders arrive within 5–8 business days from the date you order — this includes the 1–3 business days we need to process and ship it. Exact delivery time depends on your address, and some remote areas may take longer.

I ordered a treadmill — anything I should know about delivery?
Larger items are delivered by ground freight carriers such as FedEx. For the smoothest experience, we recommend contacting the carrier once you receive your tracking number to schedule a delivery time that works for you.

Do you ship outside the United States?
Not at this time. And within the US, we ship to the 48 contiguous states and Washington, D.C. only — we’re not able to deliver to Alaska, Hawaii, U.S. territories such as Puerto Rico and Guam, or APO/FPO military addresses.

Returns & Support

What is your return policy?
Please see our Refund Policy for full details.

Is there a warranty?
Yes — every Rolenva treadmill comes with a 1-year warranty from the date of delivery, covering defects in materials and workmanship under normal home use. If something isn’t right, reach us through our contact page with your order number and we’ll take care of it.

My order arrived damaged or something is missing. What should I do?
Contact us right away through our contact page with your order number and a photo of the issue — we'll make it right.

How do I reach customer support?
Use our contact page and we'll get back to you as soon as possible.

Product Questions

Do I need to assemble my treadmill?
A little. It arrives about 90% assembled: you raise and lock the upright, tighten two screws with the included wrench, clip on the two protective side covers and put the safety key in place. The treadmill is heavy, and the manual says lifting it out of the box requires more than two people. Step-by-step instructions and a video are in our Treadmill Setup & Care guide.

The running belt is drifting to one side. What should I do?
Aligning the belt is part of routine treadmill care — follow the belt alignment steps in our Setup & Care guide. If the belt rubs the frame, slips, or won't stay centered, stop using the treadmill and contact us through our contact page.