FAQ

Frequently Asked Questions

Shipping & Delivery

Where do you ship from?
All orders ship from our warehouses in the United States.

How long does shipping take?
Most orders arrive within 5–8 business days from the date you order — this includes the 1–3 business days we need to process and ship it. Exact delivery time depends on your address, and some remote areas may take longer.

I ordered a treadmill — anything I should know about delivery?
Larger items are delivered by ground freight carriers such as FedEx. For the smoothest experience, we recommend contacting the carrier once you receive your tracking number to schedule a delivery time that works for you.

Do you ship outside the United States?
Not at this time. And within the US, we ship to the 48 contiguous states and Washington, D.C. only — we’re not able to deliver to Alaska, Hawaii, U.S. territories such as Puerto Rico and Guam, or APO/FPO military addresses.

Returns & Support

What is your return policy?
Please see our Refund Policy for full details.

Is there a warranty?
Yes — every Rolenva treadmill comes with a 1-year warranty from the date of delivery, covering defects in materials and workmanship under normal home use. If something isn’t right, reach us through our contact page with your order number and we’ll take care of it.

My order arrived damaged or something is missing. What should I do?
Contact us right away through our contact page with your order number and a photo of the issue — we'll make it right.

How do I reach customer support?
Use our contact page and we'll get back to you as soon as possible.

Product Questions

Do I need to assemble my walking pad or treadmill?
Most of our equipment arrives fully or nearly fully assembled — typically you'll just unfold it, plug it in, and start walking. Any required steps are covered in the included manual.

Can I use a walking pad under a standing desk?
Yes — our walking pads are designed with low-profile decks and quiet motors, making them a great fit for standing desks and home offices.